Refunds & Cancellation

Hotels

  • How can I cancel my hotel booking ?

    Login to your holidayswallet account and go on to the bookings section. Click the tab marked “Upcoming Travel” to view the bookings which are coming up for travel.

    Hit the CANCEL tab against the booking which you need to cancel. A window will open up asking you to confirm the rooms which need to be canceled and informing you about the cancelation charges & policy. Once you have reviewed the same, click on CANCEL NOW to initiate the cancelation process.

    The refund, as applicable, will be initiated from our end and will be credited into your account / card within 2-3 weeks. Alternatively, you can choose to convert this amount to HW Cash and have it sit in your wallet for future use. This is done instantaneously and without any hassles.

  • What are the cancelation charges for my hotel bookings ?

    The cancellation charges depend on the hotel, time of stay (‘season’ time, ‘off–season’ time), and time of cancellation. To know what’s applicable in your case, check the hotel’s booking policy mentioned on the booking page while making the reservation (in case you missed it, you can always sign in to your Account and check it out in the bookings section in ‘My account’). Apart from the cancellation charges levied by the hotel, Holidayswallet charges a fee of Rs. 1000 for every hotel booking cancellation.

  • How is the money refunded post cancellation of a hotel booking ?

    We will credit the refund amount, net of cancelation charges & fees, back to the same account you used while making the booking. For example, if you used your credit card, we will make an appropriate charge reversal. If you used your debit card, we will credit the money back to the debit card. The entire refund process can take up to 2 weeks.

    You can also choose to have the refund amount net of charges converted into HW Cash and credited into your wallet to be used for future bookings. The advantage of this option is that it is instantaneous.

  • How do I check the status of my refund once I have canceled my booking ?

    Login to holidayswallet.com and go to the bookings tab in the ‘My accounts’ section. Herein, click on the tab marked ‘Canceled Bookings’ Each canceled booking will display a ‘status’, which could either be ‘Refund Pending’ OR ‘Refund Initiated’ OR ‘Credited to Wallet’ along with the date.

  • How do I modify my hotel booking ?

    We do not support modifications in bookings. You’ll have to cancel your existing booking and make a fresh booking.



Land Packages

  • How can I cancel my package booking ?

    Login to your holidayswallet account and go on to the bookings section. Click the tab marked “Upcoming Travel” to view the bookings which are coming up for travel.

    Hit the CANCEL tab against the booking which you need to cancel. A window will open up asking you to confirm the rooms which need to be canceled and informing you about the cancelation charges & policy. Once you have reviewed the same, click on CANCEL NOW to initiate the cancelation process.

    The refund, as applicable, will be initiated from our end and will be credited into your account / card within 2-3 weeks. Alternatively, you can choose to convert this amount to HW Cash and have it sit in your wallet for future use. The part of booking cost that was paid by using the wallet balance will be compulsorily refunded back into the wallet and the balance amount, if any, can either be credited back into the instrument used for making payment OR credited back into the wallet.

  • What are the cancelation charges for my package bookings ?

    The applicable cancellation charges are mentioned on the booking page while making the reservation (in case you missed it, you can always sign in to your Account and check it out in the bookings section in ‘My account’). Apart from the cancellation charges applicable for the package, Holidayswallet charges a fee of Rs. 1000 for every package booking cancellation.

  • How is the money refunded post cancelation of a land package component of the booking ?

    We will credit the refund amount, net of cancelation charges & fees, back to the same account you used while making the booking. For example, if you used your credit card, we will make an appropriate charge reversal. If you used your debit card, we will credit the money back to the debit card. The entire refund process can take up to 2 weeks.

    You can also choose to have the refund amount net of charges converted into HW Cash and credited into your wallet to be used for future bookings. The advantage of this option is that it is instantaneous. The part of booking cost that was paid by using the wallet balance will be compulsorily refunded back into the wallet and the balance amount, if any, can either be credited back into the instrument used for making payment OR credited back into the wallet.

  • How do I check the status of my refund once I have canceled my booking ?

    Login to holidayswallet.com and go to the bookings tab in the ‘My accounts’ section. Herein, click on the tab marked ‘Canceled Bookings’ Each canceled booking will display a ‘status’, which could either be ‘Refund Pending’ OR ‘Refund Initiated’ OR ‘Credited to Wallet’ along with the date.

  • How do I modify my package booking ?

    We do not support modifications in bookings. You’ll have to cancel your existing booking and make a fresh booking.



Domestic Flights

  • How do I cancel the air ticket component of my holiday booked on holidayswallet.com ?

    Login to your account and go to the bookings section in ‘My account’. Click on the Upcoming Travel tab and click on CANCEL NOW button against the booking which you wish to cancel.

    This will open a page asking you to select the specific passengers whose booking needs to be canceled. Do note, in case of hotels and packages, you can cancel at the room level and not at the individual traveler level. Select the relevant passengers and click on CANCEL to cancel those air tickets. Once done, the refund will be initiated as per your preference – either by making a credit into your wallet on the site OR into the instrument used to make payment for the booking. If the entire payment for the booking was made using your wallet balance, then the refund will be processed into your wallet. If the payment was made partially using the wallet balance and partially using an instrument, then the equivalent of amount paid from the wallet will be refunded into the wallet as a first priority and the balance amount, if any, will be refunded by either crediting the wallet or the instrument used for making payment, as per the choice of the user.

  • The flight I booked was canceled by the airline. How do I get a refund in such cases ?

    If the flight you booked got cancelled, you are entitled to a full refund, in most cases.

    1. We request you to cancel your booking online first, by following the steps outlined here.
    2. Once you have done this, please send an email to customersupport@holidayswallet.com along with your Trip ID mentioning that your flight was cancelled. We will make sure you get a full refund, after verifying the same with the airline.

  • What are the cancelation charges in case of flight tickets ?

    Cancellation charges depend on the airline, sector, class of booking, and time of cancellation. To know what’s applicable in your case, check the fare rules mentioned on the booking page when you’re making your reservation.

    Apart from the cancellation charges levied by the airline, Holidayswallet charges a cancellation fee of Rs 500 per passenger per sector.

  • If I need to cancel the flight portion of my booking, what is the latest I can do this by ?

    You can cancel your flight no later than 12 hours before the time of departure. If you need to cancel your reservation within 12 hours of the departure you need to contact the airline directly for cancellation and only then contact us for cancelling your reservation in our system.

  • I booked my flights on holidayswallet but canceled them directly with the airline. How do I claim my refund in such a case ?

    We strongly recommend that you let us know immediately after cancelling directly with the airline by writing a mail on customerservice@holidayswallet.com In cases such as no–show or flight cancellation, the refund process can take slightly longer.

  • How do I check the status of my refund once I have canceled my booking ?

    Login to holidayswallet.com and go to the bookings tab in the ‘My accounts’ section. Herein, click on the tab marked ‘Canceled Bookings’ Each canceled booking will display a ‘status’, which could either be ‘Refund Pending’ OR ‘Refund Initiated’ OR ‘Credited to Wallet’ along with the date.

  • How do I modify my flight booking ?

    We do not support modifications in bookings. You’ll have to cancel your existing booking and make a fresh booking.



International Flights

  • How do I cancel the air ticket component of my holiday booked on holidayswallet.com ?

    Login to your account and go to the bookings section in ‘My account’. Click on the Upcoming Travel tab and click on CANCEL NOW button against the booking which you wish to cancel.

    This will open a page asking you to select the specific passengers whose booking needs to be canceled. Do note, in case of hotels and packages, you can cancel at the room level and not at the individual traveler level. Select the relevant passengers and click on CANCEL to cancel those air tickets. Once done, the refund will be initiated as per your preference – either by making a credit into your wallet on the site OR into the instrument used to make payment for the booking. If the entire payment for the booking was made using your wallet balance, then the refund will be processed into your wallet. If the payment was made partially using the wallet balance and partially using an instrument, then the equivalent of amount paid from the wallet will be refunded into the wallet as a first priority and the balance amount, if any, will be refunded by either crediting the wallet or the instrument used for making payment, as per the choice of the user.

  • The flight I booked was canceled by the airline. How do I get a refund in such cases ?

    If the flight you booked got cancelled, you are entitled to a full refund, in most cases. Please send an email to customersupport@holidayswallet.com along with your Trip ID mentioning that your flight was cancelled. We will make sure you get a full refund, after verifying the same with the airline.

  • What are the cancelation charges in case of flight tickets ?

    Cancellation charges depend on the airline, sector, class of booking, and time of cancellation. To know what’s applicable in your case, check the fare rules mentioned on the booking page when you’re making your reservation.

    Apart from the cancellation charges levied by the airline, Holidayswallet charges a cancellation fee of Rs 500 per passenger per sector.

  • If I need to cancel the flight portion of my booking, what is the latest I can do this by ?

    You can cancel your flight no later than 72 hours before the time of departure. If you need to cancel your reservation within 72 hours of the departure you need to contact the airline directly for cancellation and only then contact us for cancelling your reservation in our system.

  • I booked my flights on holidayswallet but canceled them directly with the airline. How do I claim my refund in such a case ?

    We strongly recommend that you let us know immediately after cancelling directly with the airline by writing a mail on customerservice@holidayswallet.com In cases such as no–show or flight cancellation, the refund process can take slightly longer.

  • How do I check the status of my refund once I have canceled my booking ?

    Login to holidayswallet.com and go to the bookings tab in the ‘My accounts’ section. Herein, click on the tab marked ‘Canceled Bookings’ Each canceled booking will display a ‘status’, which could either be ‘Refund Pending’ OR ‘Refund Initiated’ OR ‘Credited to Wallet’ along with the date.

  • How do I modify my international flight booking ?

    We do not support modifications in bookings. You’ll have to cancel your existing booking and make a fresh booking.

7876 55 66 77 (9AM-7PM)

support@holidayswallet.com

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