Frequently Asked Questions

Hotel Related FAQs

Most hotels allow additional guests to stay in a room for an extra charge as long as the room doesn’t exceed the maximum number of guests allowed per room. If you book a room that cannot accommodate your group, the hotel may cancel your reservation or require that you book additional rooms. If you have doubts, check directly with your hotel for their extra–guest charges and the maximum number of people allowed in the room you’ve booked.
When making your booking, select the number of children traveling with you from the ‘Children’ drop–down box. If you select just 1 child, our search will give you the price of a double room with child, not including an extra bed. If you want an extra bed in the room, you need to increase the number of passengers in your search.
Put your request in the “Special Request” section in the check out path. Or contact our Customer Support Team with your request and we’ll do our best to get you what you ask for. However, your request is ultimately subject to availability and cannot be guaranteed.
We will send you an e-mail & an SMS confirmation of your booking. You will also be able to see your booking in your “My account” section on the site.
No, you do not need to confirm your booking. However, you are welcome to send us an e-mail on bookings@holidayswallet.com with the details of your booking if you need such a confirmation. You may also contact the hotel directly if you wish to be doubly sure.
If a confirmation page doesn’t display once you complete your booking, check your email for a confirmation as well as the bookings report in your “My account” section on the site. If you are not able to locate it, let us know at bookings@holidayswallet.com and we’ll send you your confirmation details.
The time it takes for a hotel to get your booking information varies by specific hotel and arrival date. In most cases the hotel should receive the reservation information within 24 hours of the time you made your booking (except for nights and weekends when the hotel’s reservation department is closed)
Typically, it is 2 PM for most hotels. However, it is advisable to check these details on your confirmation voucher.
Since your reservation is guaranteed with a credit card, the hotel is obliged to hold your room until 7 am, the day after your planned arrival date.
Please call up the hotel and let them know. If they have a room available, they will be happy to oblige. However, early check in is never guaranteed.
Yes, you can do so by logging into the site and going to the ‘My accounts’ section. Go to ‘Bookings’ in this section. You will see all your bookings with options to download ‘reciept’ or ‘voucher’. In case of weekend trips, voucher will be available for download within 72 hours of booking. In case of packages, the voucher can be downloaded after 1 week of receipt of the final installment for payment.
Yes, below are the applicable government issued photo-ids accepted by the hotels –
  • Voter ID
  • Driving License
  • Passport

A valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. Accommodation can be denied if guests posing as a 'couple' are unable to present a suitable proof of identification at the time of check–in.
Login to your holidayswallet account and go on to the bookings section. Click the tab marked “Upcoming Travel” to view the bookings which are coming up for travel.
Hit the CANCEL tab against the booking which you need to cancel. A window will open up asking you to confirm the rooms which need to be canceled and informing you about the cancelation charges & policy. Once you have reviewed the same, click on CANCEL NOW to initiate the cancelation process.
The refund, as applicable, will be initiated from our end and will be credited into your account / card within 2-3 weeks. Alternatively, you can choose to convert this amount to HW Cash and have it sit in your wallet for future use. This is done instantaneously and without any hassles.
The cancellation charges depend on the hotel, time of stay (‘season’ time, ‘off–season’ time), and time of cancellation. To know what’s applicable in your case, check the hotel’s booking policy mentioned on the booking page while making the reservation (in case you missed it, you can always sign in to your Account and check it out in the bookings section in ‘My account’). Apart from the cancellation charges levied by the hotel, Holidayswallet charges a fee of Rs. 1000 for every hotel booking cancellation.
We will credit the refund amount, net of cancelation charges & fees, back to the same account you used while making the booking. For example, if you used your credit card, we will make an appropriate charge reversal. If you used your debit card, we will credit the money back to the debit card. The entire refund process can take up to 2 weeks.
You can also choose to have the refund amount net of charges converted into HW Cash and credited into your wallet to be used for future bookings. The advantage of this option is that it is instantaneous.
Login to holidayswallet.com and go to the bookings tab in the ‘My accounts’ section. Herein, click on the tab marked ‘Canceled Bookings’ Each canceled booking will display a ‘status’, which could either be ‘Refund Pending’ OR ‘Refund Initiated’ OR ‘Credited to Wallet’ along with the date.

Packages Related FAQs

Most hotels allow additional guests to stay in a room for an extra charge as long as the room doesn’t exceed the maximum number of guests allowed per room. If you book a room that cannot accommodate your group, the hotel may cancel your reservation or require that you book additional rooms. If you have doubts, check directly with your hotel for their extra–guest charges and the maximum number of people allowed in the room you’ve booked.
For a holiday package, if you book a couple with a single kid, he will be charged CWB (child without bed) rates. If you book a room with 2 kids, one kid will be charged CWB rates and the other kid will be charged CWB (child with bed) rates. Infants will not be charged for the land package – only for flights.
Put your request in the “Special Request” section in the check out path. Or contact our Customer Support Team with your request and we’ll do our best to get you what you ask for. However, your request is ultimately subject to availability and cannot be guaranteed.
We will send you an e-mail & an SMS confirmation of your booking. You will also be able to see your booking in your “My account” section on the site.
No, you do not need to confirm your booking. However, you are welcome to send us an e-mail on bookings@holidayswallet.com with the details of your booking if you need such a confirmation. You may also contact the hotel directly if you wish to be doubly sure.
If a confirmation page doesn’t display once you complete your booking, check your email for a confirmation as well as the bookings report in your “My account” section on the site. If you are not able to locate it, let us know at bookings@holidayswallet.com and we’ll send you your confirmation details.
Typically, it is 2 PM for most hotels. However, it is advisable to check these details on your confirmation voucher.
We will provide the contact numbers of the driver / local supplier’s office in the destination country. Their representative will meet you at the airport with a placard of your name. Similarly, they will report to your hotel as and when an excursion is planned for you as a part of the itinerary.
Since your reservation is guaranteed with a credit card, the hotel is obliged to hold your room until 7 am, the day after your planned arrival date.
Please call up the hotel and let them know. If they have a room available, they will be happy to oblige. However, early check in is never guaranteed.
Yes, you can do so by logging into the site and going to the ‘My accounts’ section. Go to ‘Bookings’ in this section. You will see all your bookings with options to download ‘reciept’ or ‘voucher’. In case of weekend trips, voucher will be available for download within 72 hours of booking. In case of packages, the voucher can be downloaded after 1 week of receipt of the final installment for payment.
Yes, below are the applicable government issued photo-ids accepted by the hotels –
  • Voter ID
  • Driving License
  • Passport

A valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. Accommodation can be denied if guests posing as a 'couple' are unable to present a suitable proof of identification at the time of check–in.
Login to your holidayswallet account and go on to the bookings section. Click the tab marked “Upcoming Travel” to view the bookings which are coming up for travel.
Hit the CANCEL tab against the booking which you need to cancel. A window will open up asking you to confirm the rooms which need to be canceled and informing you about the cancelation charges & policy. Once you have reviewed the same, click on CANCEL NOW to initiate the cancelation process.
The refund, as applicable, will be initiated from our end and will be credited into your account / card within 2-3 weeks. Alternatively, you can choose to convert this amount to HW Cash and have it sit in your wallet for future use. This is done instantaneously and without any hassles.
The applicable cancellation charges are mentioned on the booking page while making the reservation (in case you missed it, you can always sign in to your Account and check it out in the bookings section in ‘My account’). Apart from the cancellation charges applicable for the package, Holidayswallet charges a fee of Rs. 1000 for every package booking cancellation.
We will credit the refund amount, net of cancelation charges & fees, back to the same account you used while making the booking. For example, if you used your credit card, we will make an appropriate charge reversal. If you used your debit card, we will credit the money back to the debit card. The entire refund process can take up to 2 weeks.
You can also choose to have the refund amount net of charges converted into HW Cash and credited into your wallet to be used for future bookings. The advantage of this option is that it is instantaneous. The part of booking cost that was paid by using the wallet balance will be compulsorily refunded back into the wallet and the balance amount, if any, can either be credited back into the instrument used for making payment OR credited back into the wallet.
Login to holidayswallet.com and go to the bookings tab in the ‘My accounts’ section. Herein, click on the tab marked ‘Canceled Bookings’ Each canceled booking will display a ‘status’, which could either be ‘Refund Pending’ OR ‘Refund Initiated’ OR ‘Credited to Wallet’ along with the date.
We do not support modifications in bookings. You’ll have to cancel your existing booking and make a fresh booking.

Domestic Flights Related FAQs

An e–ticket (electronic ticket) is a paperless electronic document with a unique confirmation number that neatly replaces the hassles of a paper ticket. When you purchase an e–ticket, we email it to you after the booking is completed. You can also view it in the bookings section in ‘My account’

Simply print it out and bring it with you – along with a valid photo ID – to the airline counter when checking in for your flight. Alternatively, if you have e-mail configured on your phone, you can show the ticket on your phone screen, thus avoiding the hassle of taking a printout of the same.
A maximum of 9 seats can be booked at one time. If you need to book for more than 9 travelers, you will have to do so in a separate booking.
Yes, you can book travel for infants (kids below two years of age) on Holidayswallet.com. Make sure they have valid proof–of–age documents when they’re checking in, and remember that infants must be accompanied by an adult at least 18 years old. You can book no more than one infant per adult.

To avail of infant fares, the infant must be under 24 months of age throughout the entire itinerary that you’re booking. This includes both outbound and return journeys. If the infant is 24 months or above on the return journey, you need to make a separate booking using child fare.
Please clear your browser cache and try the search again. If you still don’t get any flight results, it may either be because we can’t find flights for that route or because there’s no availability of flights for your dates on the selected route.
We do not have an option of entering the frequent flier number at the time of booking domestic flights. However, we can certainly pass on your frequent flier number to the airline. Just mail us as soon as you book your ticket on bookings@holidayswallet.com mentioning your full name, trip id and your frequent flier number.
There are a few airlines that don’t allow us to book more than 4 passengers (adult + children) in one go, so try to search for fewer passengers by making two separate bookings.
We regret the inconvenience caused to you. We’ll call you within a couple of hours and complete this booking offline. We suggest you do not try booking again as you may end up getting charged twice.
You do not need to confirm the same, since you have your e-ticket with you and the airline will send you an SMS a day prior to the flight date !
We are unable to do pre–seating. Some airlines will confirm your seat assignments – their rules for doing so vary – so call your airline directly to check whether you get to choose your seat.
You need to show your e–ticket confirmation email and your e–ticket number at the check–in counter. The airline representative will issue your boarding pass at that time. Alternatively, you can print your boarding pass by doing a web check in on the airline site.
Yes, for domestic flights within India, below are the applicable government issued photo-ids accepted by the airlines – to be presented in original:
  • Voter ID
  • Aadhar Card
  • Driving License
  • Pan Card
  • Passport
Just visit http://www.cleartrip.com/terms/airline_terms.shtml and select the airline you’re flying. You can find the baggage limit under the ‘Baggage Allowance’ section.
You can mail us on bookings@holidayswallet.com OR call us to check if the airline you’ve booked with entertains change–of–name requests. Most of them do, and we can pass on your request. However, if the airline doesn’t allow it, you’ll have to cancel and re–book the ticket.
You can do so from the e-mail sent to you. Alternatively, go to the bookings section in your ‘My accounts’ and click on the ‘Upcoming Travel’ tab. Against the particular booking, you’ll see links to ‘Download e-ticket’. Click on the link to download and print your e-ticket pertaining to the particular booking on holidayswallet.com
Login to your account and go to the bookings section in ‘My account’. Click on the Upcoming Travel tab and click on CANCEL NOW button against the booking which you wish to cancel.

This will open a page asking you to select the specific passengers whose booking needs to be canceled. Do note, in case of hotels and packages, you can cancel at the room level and not at the individual traveler level. Select the relevant passengers and click on CANCEL to cancel those air tickets. Once done, the refund will be initiated as per your preference – either by making a credit into your wallet on the site OR into the instrument used to make payment for the booking. If the entire payment for the booking was made using your wallet balance, then the refund will be processed into your wallet. If the payment was made partially using the wallet balance and partially using an instrument, then the equivalent of amount paid from the wallet will be refunded into the wallet as a first priority and the balance amount, if any, will be refunded by either crediting the wallet or the instrument used for making payment, as per the choice of the user.
If the flight you booked got cancelled, you are entitled to a full refund, in most cases.
  • We request you to cancel your booking online first, by following the steps outlined here.
  • Once you have done this, please send an email to customersupport@holidayswallet.com along with your Trip ID mentioning that your flight was cancelled. We will make sure you get a full refund, after verifying the same with the airline.
Cancellation charges depend on the airline, sector, class of booking, and time of cancellation. To know what’s applicable in your case, check the fare rules mentioned on the booking page when you’re making your reservation

Apart from the cancellation charges levied by the airline, Holidayswallet charges a cancellation fee of Rs 500 per passenger per sector.
You can cancel your flight no later than 12 hours before the time of departure. If you need to cancel your reservation within 12 hours of the departure you need to contact the airline directly for cancellation and only then contact us for cancelling your reservation in our system.
We strongly recommend that you let us know immediately after cancelling directly with the airline by writing a mail on customerservice@holidayswallet.com In cases such as no–show or flight cancellation, the refund process can take slightly longer.
Login to holidayswallet.com and go to the bookings tab in the ‘My accounts’ section. Herein, click on the tab marked ‘Canceled Bookings’ Each canceled booking will display a ‘status’, which could either be ‘Refund Pending’ OR ‘Refund Initiated’ OR ‘Credited to Wallet’ along with the date.
We do not support modifications in bookings. You’ll have to cancel your existing booking and make a fresh booking.

International Flights Related FAQs

‘Outbound’ and ‘Return’ flights separately (one–way flights) works out to be a lot more expensive than a return fare. Therefore we do not offer this option for international flights at all.
A direct flight is a point to point (city to city) flight that is either non-stop or has one or more intermediate stops, but with no change of aircraft. Changing aircrafts and terminals increases the duration of your journey. Direct non-stop flights are generally the shortest in duration followed by direct flights with stops.

An indirect flight is one where stopovers via intermediate cities are involved. Indirect flights involve change of aircraft and often a change of terminal. It is not permitted to break your journey in a transit city.
A transit airport is one where you land for a break in your journey. You may or may not change aircrafts at the transit airport but you will definitely not be able to leave the airport when you’re in transit. Your itinerary will give you the details about the duration of transit time.
Yes, you can book tickets for infants and Children. However, we do not yet book tickets for unaccompanied minors. When booking international flights for infants, please keep these points in mind:
  • Every passenger requires a valid passport.
  • Infants and children must be accompanied by an adult at least 18 years old.
  • You can book no more than one infant (under 2 years) per adult. But one adult can fly with a child and an infant.
  • The infant must be under 24 months of age while travelling the outbound sector to qualify for an infant fare.
You can book a maximum of 9 seats in a single booking – including kids & infants.
Yes, you can enter your frequent–flyer number at step 3 of your booking. However, please note that accruing miles/points on the flights you book is subject to confirmation from the airline. Some promotional fares do not qualify for frequent flyer miles/points.
Yes, it is mandatory to carry your valid passport to board an international flight out of India.
Cabin and checked-in baggage limit varies from airline to airline. Some airlines have baggage weight restrictions and others have a specific number of pieces permitted. Please note that restrictions on baggage apply to both checked–in bags as well as cabin baggage. Often, you’ll be asked to pay for any checked–in luggage that exceeds the weight permitted. Cabin luggage that exceeds the weight limit is not permitted and will have to be checked in.

Keep these pointers in mind:
  • Remember to find out checked–in and hand baggage allowances.
  • Don’t pack valuables in your checked–in baggage.
  • Carry medication, money and important documents in your hand baggage.
  • Most airport security regulations permit limited quantities of liquids, gels or pastes that must be carried in containers not exceeding 100ml. This includes medicines, shampoo, creams, hair gel, hair spray, suntan lotions, toothpaste, liquid or aerosol deodorants, perfumes, cosmetics, water and other drinks, soups and syrups etc. The containers must be carried in a separate clear plastic, zip–top or re–sealable bag. Some countries do not permit any liquids in your hand luggage.
Login to your account and go to the bookings section in ‘My account’. Click on the Upcoming Travel tab and click on CANCEL NOW button against the booking which you wish to cancel.

This will open a page asking you to select the specific passengers whose booking needs to be canceled. Do note, in case of hotels and packages, you can cancel at the room level and not at the individual traveler level. Select the relevant passengers and click on CANCEL to cancel those air tickets. Once done, the refund will be initiated as per your preference – either by making a credit into your wallet on the site OR into the instrument used to make payment for the booking. If the entire payment for the booking was made using your wallet balance, then the refund will be processed into your wallet. If the payment was made partially using the wallet balance and partially using an instrument, then the equivalent of amount paid from the wallet will be refunded into the wallet as a first priority and the balance amount, if any, will be refunded by either crediting the wallet or the instrument used for making payment, as per the choice of the user.
If the flight you booked got cancelled, you are entitled to a full refund, in most cases. Please send an email to customersupport@holidayswallet.com along with your Trip ID mentioning that your flight was cancelled. We will make sure you get a full refund, after verifying the same with the airline.
Cancellation charges depend on the airline, sector, class of booking, and time of cancellation. To know what’s applicable in your case, check the fare rules mentioned on the booking page when you’re making your reservation

Apart from the cancellation charges levied by the airline, Holidayswallet charges a cancellation fee of Rs 500 per passenger per sector.
You can cancel your flight no later than 72 hours before the time of departure. If you need to cancel your reservation within 72 hours of the departure you need to contact the airline directly for cancellation and only then contact us for cancelling your reservation in our system.
We strongly recommend that you let us know immediately after cancelling directly with the airline by writing a mail on customerservice@holidayswallet.com. In cases such as no–show or flight cancellation, the refund process can take slightly longer.
Login to holidayswallet.com and go to the bookings tab in the ‘My accounts’ section. Herein, click on the tab marked ‘Canceled Bookings’ Each canceled booking will display a ‘status’, which could either be ‘Refund Pending’ OR ‘Refund Initiated’ OR ‘Credited to Wallet’ along with the date.
We do not support modifications in bookings. You’ll have to cancel your existing booking and make a fresh booking.

7876 55 66 77 (9AM-7PM)

support@holidayswallet.com

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